Terms & Conditions
Hotel rooms and packages featured on the Pilgrim Hotels website are subject to the following terms and conditions. You agree to abide by the following terms when making a reservation through the Pilgrim Hotels website.
A £25 deposit may be required to guarantee your reservation, card details may be stored upon booking. Full details are confirmed to you at the time of booking. You are responsible for paying the hotel the remaining balance owed during your stay.
All bookings are subject to our cancellation policy. When you make a booking, you are confirming that you have read and agree to the cancellation policy and the terms and conditions shown. If you need to cancel your booking please notify us 24 hours before your date of arrival or the first night’s accommodation will be charged to your card.
We do not guarantee specific rooms but will aim to honour any requests, subject to availability.
Any damages to hotel property must be paid for.
Smoking or vaping is not permitted anywhere within the hotel, including fire escapes. Penalty charges will be applied to anyone smoking on the premises.
The Pilgrim Hotel takes great care to ensure that the information given is accurate and up to date. However, hotel amenities may change at any time or without notice. No warranty is made by The Pilgrim Hotel as to the accuracy of the information, services or advice provided or available through ourselves, or to the standards or suitability of the hotel for your stay. You agree that the use of, or reliance upon, any of the content of this site, including recommendations, products or services, is done entirely at your risk.
Vouchers
- This gift voucher is not redeemable for cash.
- This gift voucher is non-transferable.
- Resale is prohibited.
- A substitute voucher shall not be provided in any case.
Vouchers are valid for 1 year from the date of purchase & must be pre-booked.
Vouchers may take up to 2 working days to arrive in your inbox
Offers & Promotions
All promotions are subject to availability and while stocks last. We reserve the right to end a promotion at any time.
We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.
Local Friends of the Pilgrim discount cards
10% off your restaurant bill – not applicable for just drinks.
One free pudding on the last day of every month, for the cardholder only when a main meal is purchased first.
Valid for those who live within a ten-mile radius of the Pilgrim
To apply for a card an application form must be filled out with a member of staffs signature.
Discount not valid for any Christmas-related bookings, murder mysteries or other special events.
Valid for tables of up to six
Not valid to be used on any set menus, themed nights, or promotions (curry nights, Valentine’s day, murder mysteries, Social media deals etc)
All promotions are subject to availability and while stocks last. We reserve the right to end a promotion at any time.
We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.